FAQ

Dispatch pricing starts at 3% of the gross load value for most equipment, and 7% for hotshot. There is no sign-up fee and no monthly minimum — you only pay on the loads we book for you.

No. There is no setup fee, no cancellation fee and no charge for broker packets, paperwork or invoicing. The only cost is the agreed percentage of gross on loads we book.

The dispatch fee is invoiced weekly against the loads delivered that week. You can pay by ACH or card, and we can also coordinate the deduction directly with most factoring companies.

No. If we don't book, you don't pay. There is no monthly retainer or minimum volume requirement.

Yes. Fleets of three trucks or more get reduced percentage tiers, and brand-new MC authorities get exclusive starter rates for the first 90 days while the carrier profile builds up.

Call or send a request, then provide your MC authority, W-9, certificate of insurance and a signed dispatch agreement. Most carriers are set up and taking loads within 24 hours.

Typically 24 hours from receiving your documents. Broker setup packets go out the same day, and we begin quoting lanes as soon as the first brokers approve your profile.

Yes — we dispatch carriers running under their own authority. If you don't have one yet, our company formation team can guide you through getting MC authority, a DOT number, BOC-3 and UCR filed correctly.

Absolutely. New authorities are a large part of who we dispatch. We help you build a credible carrier profile, avoid the brokers that burn new MCs, and price your first lanes so you're profitable rather than just busy.

Standard broker requirements: $1,000,000 auto liability and $100,000 cargo, with higher cargo limits for reefer and high-value freight. We keep your certificate of insurance on file and send it to brokers during setup.

No. We hold your certificate of insurance on file and issue it directly to brokers during setup, so you never have to chase your agent between loads.

MAT Dispatch covers all 48 contiguous US states. We build lanes around your home base and preferred running area, whether that's regional Midwest, the Southeast triangle or coast-to-coast OTR.

We work major load boards, direct broker relationships and repeat shipper lanes at the same time, then negotiate the best available rate for your equipment, location and available hours.

Yes. There is no forced dispatch at MAT Dispatch. Every load is sent to you with the rate, miles, pickup and delivery windows, and it is only booked once you approve it.

Yes. You set your minimum rate per mile, preferred lanes and home-time schedule during onboarding, and your dispatcher works inside those rules.

We pre-plan the next load before the current one delivers and target lanes with strong outbound freight, which typically keeps deadhead under 8% of total miles.

Your dispatcher re-covers the truck immediately, chases any applicable TONU (truck ordered not used) payment, and documents the broker so we can avoid repeat problems.

Yes. Dispatch support runs seven days a week, with after-hours coverage for trucks that are loaded, en route or in a breakdown situation.

Yes. We book high-mileage team freight and can build dedicated or semi-dedicated round-trip lanes when your schedule and equipment support them.

Dry van, refrigerated (reefer), flatbed, step deck, Conestoga, hotshot, box truck, power only and straight truck. We match your equipment with the most suitable and profitable freight available.

Yes. Box trucks and hotshots are dispatched from a dedicated desk that works expedited and partial freight boards, because that market moves differently from full truckload.

Yes. Take full-service dispatch, or pick only what you need — rate negotiation, paperwork and invoicing, IFTA reporting, factoring support or DOT compliance. Pricing follows the services you select.

Yes. We prepare quarterly IFTA filings, track permits and UCR renewals, and keep your driver and drug-consortium files audit-ready.

Yes. Once your carrier profile and safety record support it, we run outreach to shippers on your best lanes so you can move off the brokered spot market over time.

We do. MAT Dispatch submits rate confirmations, BOLs and PODs, invoices the broker or your factoring company, and follows up on anything unpaid past terms.

Yes. We work with all major factoring companies and submit your paperwork directly to them. If you don't have factoring yet, we can introduce you to vetted partners.

With factoring, most carriers are paid within 24 hours of delivery paperwork being submitted. Without factoring, broker terms typically run 15 to 30 days, and we chase the ones that slip.

We escalate with the broker, file against their bond when required, and flag the company so it is excluded from your future load list. We also credit-check brokers before booking.

Yes. Your documents, rates and lane data are used only to book and bill your freight, and they are never shared with other carriers.

Dispatch is staffed Monday to Friday 8:00 to 20:00 EST, with weekend and after-hours coverage for active loads. You reach your dispatcher directly by phone, text, WhatsApp or email.

Yes. You are assigned a named dispatcher who learns your truck, lanes and home time, with a backup on the same desk so calls are always answered.

Call your dispatcher first. We notify the broker and consignee, renegotiate the delivery window or lay-over pay, and help coordinate repair and reload once the truck is running.

Send written notice and we stop booking. Any loads already committed are delivered and billed normally, and there is no cancellation penalty.